Linking T-P Incident Manager Incidents after their creation

Tips and Tricks relating to Usability
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SClaydon

Linking T-P Incident Manager Incidents after their creation

Post by SClaydon » Wed May 23, 2007 3:26 pm

Linking T-Plan Incident Manager Incidents after their creation

"I have 2 users that have created two separate Incidents which are actually related - is it possible to 'link' them afterwards?"

A possible solution to this would be as follows:

*On the main Incident screen right mouse click on one of the two incidents and select "Copy".
*Left mouse click on the second incident so that it is highlighted and open the External References tab of that Incident.
*Right mouse click in the External References tab and select "Paste Link".
*The first incident will now apppear in the External References of the second incident and an External References "paperclip" icon will appear next to the Incident in the Incident list.
*Double left mouse clicking on the External Reference will return you to the location of the first incident in the Incident List.
*You can also repeat the process for referencing the Second Incident in the External References tab of the First Incident.

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