Delete Incident

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hdnltesting
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Joined: Thu Apr 22, 2010 4:09 pm
First Name: Mike
Last Name: Walker
Company: HDNL

Delete Incident

Post by hdnltesting » Thu Oct 28, 2010 12:08 pm

Hello

How do i go about deleting incidents from IMS?

Cheers
Mike

Dave
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Re: Delete Incident

Post by Dave » Thu Oct 28, 2010 12:36 pm

Hi Mike,

I was discussing this the other day with Tim when he called in for assistance during the setup. I warned him that anything he raised at that time could not be deleted.

There is no way in the front end of deleting incidents. This obviously could be a very tricky path to tread, allowing users to delete incidents.

Instead we recommend that you use the Status along with Closure Code/Reason to remove the incidents from your 'view'. e.g move to a Status of "Closed" with a reason of "Raised in Error" (obviously depending on what values you have available).

T-Plan however does run against a database and therefore it may be possible to completely delete the incidents using db scripts but this is not recommended and is potentially fraught with danger.

Regs,
David.

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