Tools and Email options...

Queries related to IMS
Post Reply
jbosma

Tools and Email options...

Post by jbosma » Fri Oct 13, 2006 12:54 pm

The first time I raised a new incident, there was an option to send emails. After that I never saw that option again on my usual workstation. Also, the Tools menu in the menubar is not present, so I can not enable the sending of emails. Logging in on a different system with the exact same credentials and databases does show the Tools menu and I can send emails. I tried reinstalling T-Plan, but that did not solve the issue. I have looked through the T-Plan documentation and found some articles that apply to the email functionality. Yet none of them solve my problem.

Greetings,

Jaco Bosma
Kiestra Lab Automation

Northgate

Post by Northgate » Tue Oct 30, 2007 4:42 pm

I had a similar problem that some users had the option and others didn't.

It turned out to be CDO not being loaded in MS Office

This doen't get loaded by default on XP or 2003 office.

You need to add/remove programs for Office and install additional CDO components under Outlook

Hope this helps
Russ

Post Reply

Who is online

Users browsing this forum: No registered users and 2 guests