Error message received when linking to external references.

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Error message received when linking to external references.

Post by SteveJenkin » Wed Jun 06, 2007 12:24 pm

You may have received an error when trying to link to an external reference document that is on a network drive in IMS :?:

1) Raise an incident within IMS.
2) Go to the link external references for that Incident and create a new
external reference.
3) Change the source for the placeholder to: Create from file, link, and
browse for the file on the network.
4) Select the file and the error: 'Failed to create object. Make sure
the object is entered in the system registry' appears.
5) The link to the document is not created.

The problem is becuase the path string to the external reference is longer than 128 characters.

The workaround is to make a URL link to the documents location instead, which means the character length would be small enough and you will not need change the location of your external references :!:

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